Shop Template Compliance Documents and Policies

A comprehensive Complaints Handling Policy and Complaints Register Template for Australian financial services and credit licensees.

Designed to help AFSL and ACL holders to meet their dispute resolution obligations under the Corporations Act and ASIC RG 271, whether serving retail or wholesale clients.

✔️ Suits AFSL & ACL holders, including fintechs, credit providers, and wholesale advisory firms
✔️ Complies with ASIC regulatory requirements and AFCA standards
✔️ Includes IDR procedures, systemic issue reporting, and complaints register template
✔️ Editable fields to insert your company name, services, and licence details

Use this Complaints Policy to ensure regulatory compliance, resolve complaints efficiently, and build client confidence.

Not sure if it’s the right fit? Contact us hello@clicklegal.com.au

This Complaints Policy and Register is easily customisable to your business and are available for all licence types. This document helps you identify and classify complaints as well as allowing you to ensure that all client complaints are dealt with promptly, fairly and consistently.

This Policy includes a Complaints Register and has been created to comply with the Corporations Act 2001 in accordance with the principles outlined in Australian Standard AS ISO 10002-2014 and ASIC Regulatory Guides 104 and 271.

If you require any problems with your purchase, please contact us hello@clicklegal.com.au

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