Workplace Grievance Policy Template (Australia)

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Use this policy to:
  • Set out an accessible pathway for raising and resolving workplace concerns;
  • Triage safety, discrimination, harassment or whistleblower matters appropriately;
  • Document informal resolution, formal assessment and investigation steps;
  • Record findings, outcomes and review rights for consistent handling.

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Workplace Grievance Policy Pack: Raising a Concern and Initial Assessment

About this Document

Use this policy if you:
  • Are an Australian startup or small to medium private-sector employer that needs a documented, practical process for workplace concerns
  • Want a clear pathway from raising a concern through informal resolution, formal assessment and investigation
  • Need a procedure that triages matters like safety, discrimination, sexual harassment, whistleblowing or fraud to the appropriate specialist process
  • Want ready-made forms and checklists to support consistent, fair complaint handling
  • Expect to tailor the process to your applicable award, enterprise agreement and State or Territory requirements
It is suited to:
  • Australian startups and small to medium private-sector employers
  • Professional services, technology, retail, hospitality, administration, trades and ordinary commercial workplaces
  • Businesses with managers or an external adviser able to receive and triage complaints
  • Employers prepared to reconcile the procedure with their applicable industrial instruments and jurisdictions
What this policy covers:
  • Purpose, guiding principles, scope and interaction with other policies and legal processes
  • How concerns are raised, acknowledged and assessed, including initial triage and interim measures
  • Informal resolution options and a formal process for serious, contested or repeated matters
  • Investigation and procedural fairness, including balance-of-probabilities findings and support persons
  • Outcomes, internal review and proportionate action up to and including disciplinary steps
  • Support, protection from victimisation, confidentiality, privacy and records management
  • External rights and review, together with approval and two-year review requirements
  • Practical schedules: a grievance form, intake and triage checklist, investigation plan, outcome checklist, implementation checklist and optional employee acknowledgement
You receive an editable Word template with placeholders for your employer name, policy owner, contacts, roles and records, together with the supporting forms and checklists to issue alongside it. It gives you a practical, lawyer-drafted starting point aligned with the Fair Work Act 2009 (Cth), Sex Discrimination Act 1984 (Cth) and Privacy Act 1988 (Cth), but is not a substitute for tailored legal advice on serious, complex or high-risk complaints.

How To Use This Template

This template is a starting point, not a final document. It’s been drafted by Australian lawyers to be practical and flexible, but it still needs to be reviewed and tailored for your specific business, transaction and risk profile.

Before you use it, you should:

  • Complete all placeholders, bracketed items and optional fields;
  • Remove any drafting notes or clauses that aren’t relevant to your situation; and
  • Check that party names, entity details, dates, addresses, contact details and defined terms are accurate.

Make sure the template is consistent with your other documents and obligations – including any existing contracts, policies, procedures, website terms, privacy disclosures, regulatory requirements or internal governance documents. If anything conflicts, it should be resolved before you sign, issue, adopt or implement the document.

If you are using the template as an agreement, it should be reviewed and signed by all relevant parties in accordance with applicable law and your internal signing requirements. If you are using it as a policy, procedure, notice or compliance record, it should be approved and stored under your organisation’s normal document control processes.

This template is provided as general information only and is not legal advice. Complex, high‑value, highly regulated or cross‑border matters will usually require bespoke drafting. For anything outside a straightforward use case, we strongly recommend obtaining legal advice before relying on, signing or implementing this document.

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