Pandemic Plan Template (Australia)

Aligned with APRA CPS 230 Operational Risk Management

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Use this template to: Establish a three-tier response model with activation triggers; Assign response roles and responsibilities to a dedicated team; Maintain critical operations through remote working and succession; Test the plan annually and review it against updated guidance.

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Pandemic Plan Template: Part 2 Governance and Activation overview

About this Document

Use this template if you:
  • Want a dedicated, testable pandemic and public health emergency response plan to sit alongside your existing Business Continuity Plan (BCP), not to replace it
  • Are an APRA-regulated entity that needs a response plan aligned with Prudential Standard CPS 230 Operational Risk Management
  • Need a graduated escalation model with defined activation triggers and a clear Pandemic Response Team
  • Rely on on-site staff, shared premises or in-person client service and want to keep critical operations running through a pandemic, epidemic or similar public health emergency
It is suited to:
  • APRA-regulated entities, including ADIs, foreign ADI branches, insurers and RSE licensees
  • AFSL holders and other financial services businesses that want a dedicated crisis response plan
  • Businesses of any size that need a structured, Board-approved plan for a public health emergency
What this template covers:
  • A three-tier response model (Monitoring, Alert and Crisis) with indicative escalation and de-escalation triggers
  • Governance arrangements, including a Pandemic Response Team and defined roles and responsibilities
  • Countermeasures at each level across monitoring, health and hygiene, and business continuity
  • Remote and flexible working, critical personnel and succession, and third-party and supply chain continuity
  • Internal, client and regulatory communications, including APRA notification where a critical operation breaches a Board-approved tolerance level
  • Testing, record-keeping and review requirements, including annual testing and review triggers
  • Schedules for the Pandemic Response Team contact list and version control
You receive an editable Word document with placeholders for your entity name, licence details, Response Team roles and approval steps, plus guidance notes to work through before adoption. It is designed to operate alongside your existing BCP, not replace it, and is a practical, lawyer-drafted starting point rather than a substitute for tailored legal advice on complex or high-risk scenarios.

How To Use This Template

This template is a starting point, not a final document. It’s been drafted by Australian lawyers to be practical and flexible, but it still needs to be reviewed and tailored for your specific business, transaction and risk profile.

Before you use it, you should:

  • Complete all placeholders, bracketed items and optional fields;
  • Remove any drafting notes or clauses that aren’t relevant to your situation; and
  • Check that party names, entity details, dates, addresses, contact details and defined terms are accurate.

Make sure the template is consistent with your other documents and obligations – including any existing contracts, policies, procedures, website terms, privacy disclosures, regulatory requirements or internal governance documents. If anything conflicts, it should be resolved before you sign, issue, adopt or implement the document.

If you are using the template as an agreement, it should be reviewed and signed by all relevant parties in accordance with applicable law and your internal signing requirements. If you are using it as a policy, procedure, notice or compliance record, it should be approved and stored under your organisation’s normal document control processes.

This template is provided as general information only and is not legal advice. Complex, high‑value, highly regulated or cross‑border matters will usually require bespoke drafting. For anything outside a straightforward use case, we strongly recommend obtaining legal advice before relying on, signing or implementing this document.

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